30-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at trifairygem.com, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has to track on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Non-Refundable Items
1. Final Sale items are not eligible for refund, exchange or resize.
2. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account or in the form of store credit as you requested
Please Note: Return or Exchange shipping fees are borne by the customer and we will reimburse the customer $10 as the return shipping fee via store credit under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving.
Self Service Return & Exchange Instructions
Step 1: Initiate your return
Contact our after-service person to get the authorization.
Step 2: Pack & Ship the item(s)
Enclose a copy of your return with the order number, full name, and email address. The package should be shipped pre-paid through a traceable method.
Step 3: Wait for return successfully confirmation email
We will send you a confirmation email when we received the goods, and will proceed it within 2 business days.